{"id":32425,"date":"2023-08-08T08:21:41","date_gmt":"2023-08-08T05:21:41","guid":{"rendered":"https:\/\/tuloskiinteistot.fi\/our-clients-verdict-tuloskiinteistots-nps-78\/"},"modified":"2024-10-01T15:37:16","modified_gmt":"2024-10-01T12:37:16","slug":"our-clients-verdict-tuloskiinteistots-nps-78","status":"publish","type":"post","link":"https:\/\/tuloskiinteistot.fi\/en\/our-clients-verdict-tuloskiinteistots-nps-78\/","title":{"rendered":"Our clients\u2019 verdict: Tuloskiinteist\u00f6t\u2019s NPS = 78%"},"content":{"rendered":"

The results of our client survey<\/strong><\/p>\n

We commissioned an image survey via the Oulu-based software company Zef Oy in order to find out what kind of impressions you have of Tuloskiinteist\u00f6t.
\nThe number of responses exceeded our expectations \u2013 thank you! See below for some highlights and our thoughts on the survey results.<\/p>\n

\"\"<\/p>\n

The survey was carried out both before and after the turn of the year, and we received a lot of valuable feedback.<\/strong><\/p>\n

We wanted to find out what our business looks like through the eyes of our clients and partners, and what kind of impressions you have of Tuloskiinteist\u00f6t and our business. Naturally, we also wanted to find out how we could
\ndevelop our operations and improve our customer experience.<\/p>\n

We were particularly pleased with our high NPS score and the large number of free-form comments we received. Many of you felt that doing business with us is easy and pleasant. You felt that Tuloskiinteist\u00f6t is responsible, professional, reliable and high-quality. We also received praise for our good personalised service.<\/p>\n

The free-form comments also highlighted some areas that require a little modernisation and a need to develop our communication channels. Tuloskiinteist\u00f6t was seen as \u201cold-fashioned in a good way\u201d and \u201ca traditional senior operator\u201d. Although these comments can be considered positive, they also indicate a slight need for renewal. Many people said they wanted our communications to include more client stories, market reviews and information about investment properties.<\/p>\n

We have carried out a self-assessment of our operations and also feel a need to modernise, although without changing the basic concept that has allowed us to forge trusting partnerships and long-term client relationships that have in some cases lasted for decades.
\nThe results of the client survey confirmed our thoughts on this.<\/p>\n

The foundations are, as they say, in order, so now is a good time to do some surface renovations. We want to improve our services, operating methods and accessibility. We also want to introduce additional services enabled by new digital solutions, thereby generating more added value for you, our clients and our stakeholders.<\/p>\n

We have a firm foundation to build on \u2013 thank you!<\/p>\n

\"\"<\/p>\n

Best regards,<\/strong>
\nthe Tuloskiinteist\u00f6t team<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The results of our client survey We commissioned an image survey via the Oulu-based software company Zef Oy in order to find out what kind of impressions you have of Tuloskiinteist\u00f6t. The number of responses exceeded our expectations \u2013 thank you! See below for some highlights and our thoughts on the survey results. The survey […]<\/p>\n","protected":false},"author":2,"featured_media":5345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","seoaic_article_subtitles":[],"footnotes":""},"categories":[25],"tags":[275,281,279,282],"class_list":["post-32425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-customer-satisfaction","tag-customer-survey","tag-nps-en","tag-tuloskiinteistot-en"],"acf":[],"yoast_head":"\nOur clients\u2019 verdict: Tuloskiinteist\u00f6t\u2019s NPS = 78% - Tuloskiinteist\u00f6t Oy<\/title>\n<meta name=\"description\" content=\"The results of our client surveyWe commissioned an image survey via the Oulu-based software company Zef Oy in order to find out what kind of impressions you have of Tuloskiinteist\u00f6t.The number of responses exceeded our expectations \u2013 thank you! 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